structure
How do we ensure our customers are fully represented?
Ticketing & Reservation
We have a dedicated team who is in charge of calls from agencies, tour operators, corporate accounts and direct passengers. We handle all issues pertaining to ticketing & reservations for all our customers, with dedicated phone lines.
• Group and FIT handling
• Call centre for final consumer and agency support
• Proactive sales activity
• Product and destination information
• Tour operator handling
• Charter handling
• Refund handling & ADM/ACM assistance
• Monthly reporting
Sales
We are airliners to the core. We can give you fast market access due to our local know-how and network. Appointing us means an immediate cost reduction combined with growing revenue.
• Sales calls
• Developing and handling contracts with tour operators, agencies, consolidators and TMCs
• Monthly mailings and newsletters
• Market intelligence
• Monthly benchmarking
• Pricing and distribution
• Reporting
• SWOT analysis
• Direct sales at the counter
• Social media handling
• Organizing famtrips and press trips
• Organizing road shows
• Close contact to local official entities like embassies and tourism boards
• Attending fairs like ITB, CMT, IMEX, Ferienmesse Wien, TTW Zürich